Responsible Gaming

Responsible gaming at Leovegas on leovegasbet-ca.com is based on the principle that gambling should remain a form of leisure, not a way to solve financial or personal problems. The goal of this page is to help you make informed, conscious decisions about how, when, and how much you play, so that your experience stays safe, controlled, and enjoyable. If you ever feel that your gambling may be getting out of hand, Leovegas provides tools, information, and direct access to support so that you can regain control and, where necessary, seek professional help.

Risk Awareness

Most players gamble for entertainment and stay within healthy limits. However, gambling carries risks, and it is important to recognize early warning signs that your play may be becoming harmful. Understanding these risks helps you decide when to use the tools and support that Leovegas and external organizations provide.

Signs of Potential Gambling Problems

• Increased time spent gambling: You are playing more often, for longer sessions, or late at night, and it is increasingly difficult to stop.
• Preoccupation with gambling: You frequently think about betting or casino games when you are at work, at school, or with family and friends.
• Chasing losses: You increase stake sizes or play more sessions in an attempt to win back money that you have lost.
• Spending beyond your means: You deposit money that was intended for rent, bills, groceries, education, or other essential expenses.
• Borrowing or selling possessions: You borrow money from family, friends, or lenders, or sell personal items to finance gambling.
• Hiding gambling activity: You lie about how much time or money you spend gambling, delete transaction records, or feel guilty and ashamed.
• Emotional impact: You experience stress, anxiety, irritability, or depression related to wins, losses, or unpaid debts.
• Neglecting responsibilities: You miss work, school, family events, or social obligations because of gambling or recovery from gambling sessions.
• Unable to stop: You have tried to cut down or stop gambling but have been unable to do so without support or blocking tools.

Quick Self-Assessment Questions

The following statements can help you reflect on your behavior. Answer each with "Yes" or "No":

• 1. I often gamble longer than I originally planned.
• 2. I have spent money on gambling that I could not really afford to lose.
• 3. I sometimes gamble to escape problems, stress, or unpleasant feelings.
• 4. I have tried to win back money I previously lost by continuing to gamble ("chasing losses").
• 5. I have hidden my gambling, or the amount I spend, from family or friends.
• 6. My gambling has caused arguments, tension, or trust issues in my relationships.
• 7. I feel restless, irritable, or low when I try to cut down or stop gambling.
• 8. I have borrowed money or used credit to finance my gambling.

If you answered "Yes" to one or more of these statements, consider using the limit tools described below, taking a break, or contacting a professional support service listed in the Support Resources section. This self-test is not a diagnosis but an indication that further reflection or help may be appropriate.

Limits & Tools

Leovegas on leovegasbet-ca.com provides a range of responsible gaming tools designed to help you manage how much time and money you spend. These tools are available to players in Canada, although specific options and terminology may differ slightly between Ontario (AGCO / iGO regulated environment) and the rest of Canada (MGA-licensed environment). In all cases, you are encouraged to set conservative limits before you start playing.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your Leovegas account via leovegasbet-ca.com.
2. Open the Responsible Gaming / LeoSafePlay area:
   • Navigate to "My Account" or your profile menu.
   • Select "Responsible Gaming", "LeoSafePlay", or a similarly named section, depending on your province.
3. Select Deposit Limits:
   • Choose the type of limit you wish to set: Daily, Weekly, and/or Monthly.
   • Enter a maximum amount for each period that is comfortably below what you can afford to lose.
   • Example: Daily limit CAD 50, Weekly limit CAD 150, Monthly limit CAD 400.
4. Confirm your limits:
   • Review the amounts and confirm your choice.
   • Limits usually take effect immediately for decreases. Increases may be subject to a cooling-off period (for example 24 hours or longer) and an additional confirmation.

Important: Once a limit is set, you will not be able to deposit more than that amount for the relevant period. This is a protective measure and cannot be overridden by customer support.

Time Limits and Session Timers

Time management is as important as money management. Leovegas offers time-related tools to help you track and control how long you play:

• Session reminders: You may activate pop-up notifications that appear after a chosen period (for example, every 30, 60, or 120 minutes) reminding you how long you have been logged in and your net result for that session.
• Session time limits: In some jurisdictions, you can set a hard cap on the length of a session. After the selected duration, you will be logged out and must take a break before logging in again.

1. Log in and go to "My Account" > "Responsible Gaming" / "LeoSafePlay".
2. Select "Session Reminders" or "Time Limits".
3. Choose the interval or maximum session duration (for example, 60 minutes).
4. Confirm to activate. The system will then automatically display reminders or enforce logouts, depending on the configuration available in your province.

Short Breaks ("Time-Out" for 24 - 72 Hours)

If you feel you need a short pause to regain control, you can use the Time-Out function where available.

1. Navigate to Time-Out:
   • Log in and open "My Account".
   • Select "Responsible Gaming" or "LeoSafePlay".
   • Look for "Time-Out", "Take a Break", or similar wording.
2. Select duration:
   • Choose a short break, typically between 24 hours and 72 hours (other durations may also be available).
3. Confirm your decision:
   • Read the on-screen explanation of what a Time-Out means (temporary suspension of access).
   • Confirm your choice. In most cases, the Time-Out is applied immediately.

During a Time-Out, you will not be able to log in or deposit. Once the selected period ends, access will automatically be restored. If you feel you require a longer break, consider the Self-Exclusion options described below.

Regional compliance note: Tools and limits may be implemented slightly differently under the AGCO/iGO framework for Ontario and the MGA framework for the rest of Canada. However, the core protective purpose remains the same: to help you set and respect clear boundaries around your gambling.

Self-Exclusion

Self-exclusion is a stronger, legally significant measure designed for players who recognize that they are at risk of, or already experiencing, gambling harm. When you self-exclude, you ask Leovegas to block your access to your account for an extended, predefined period. This decision is binding for the duration selected and cannot normally be reversed early.

How to Start Temporary or Permanent Self-Exclusion

1. Log in to your account (if safe to do so):
   • Visit leovegasbet-ca.com and sign in with your credentials.
   • If you consider that logging in could trigger immediate gambling, you may instead contact customer support directly via email or live chat to request self-exclusion.
2. Access the Self-Exclusion area:
   • Go to "My Account" or your profile menu.
   • Open the "Responsible Gaming" / "LeoSafePlay" section.
   • Select "Self-Exclusion", "Exclusion", or a similarly named option.
3. Choose the exclusion period:
   • Available periods typically start from 6 months and may include 1 year, 2 years, 5 years, or a lifetime (indefinite) option.
   • Select the period that reflects the seriousness of your situation. If you are unsure, err on the side of a longer timeframe.
4. Confirm your decision:
   • Read the summary of what self-exclusion means, including the account and access restrictions.
   • Tick the required confirmation boxes and click to confirm the self-exclusion request.
   • You may receive a confirmation email sent to the address registered on your account.
5. Contact support if needed:
   • If you encounter any difficulties, contact the customer support team at [email protected] or use 24/7 live chat through the interface.

Consequences of Self-Exclusion

• Account access: You will not be able to log in to your Leovegas account for the full duration of the exclusion. Attempts to log in should be blocked by the system.
• New accounts: You must not attempt to open new accounts with Leovegas during the self-exclusion period. If such accounts are identified, they may be closed, and the exclusion may be extended to them.
• Deposits and play: You will not be able to deposit or place bets, and you should not receive targeted promotional communications for the duration of your exclusion, subject to applicable Canadian and international data protection rules.
• Withdrawals and remaining balance:
  • In general, self-exclusion does not entitle you to a refund of losses already incurred.
  • Any remaining real-money balance on your account is normally returned to you in accordance with the platform's terms and conditions and applicable regulations (including MGA rules for the rest of Canada and AGCO/iGO rules in Ontario).
  • Processing times may depend on verification checks and payment method rules.
• Cooling-off and reactivation:
  • For fixed-term self-exclusions (for example, 6 months), your account will in many cases remain closed until the term expires and, where required by law, until you have actively requested reactivation and successfully passed any mandatory checks.
  • For lifetime (indefinite) self-exclusions, reactivation may not be possible or may be subject to strict regulatory conditions, depending on the jurisdiction.

Important legal note: Self-exclusion is a serious harm-minimization measure and relies both on the technical systems of Leovegas and on your own commitment not to seek alternative ways to gamble. If you are self-excluded, you are strongly encouraged to consider additional external blocking tools and, if available in your province, province-wide exclusion programs, as outlined below.

Support Resources

If you are worried about your own gambling or about someone close to you, confidential support is available. The organizations listed below operate independently from Leovegas and leovegasbet-ca.com. They can provide information, counselling, and referral to specialized services. Availability may differ by province, and you should always verify current contact details and opening hours on the organization's official website.

Local Support - Canada

The following resources are examples of national or provincial services that provide support related to gambling harm. This list is not exhaustive and may change; consult official provincial health or responsible gambling websites for the most up-to-date information.

• ConnexOntario (Ontario)
  • Phone: 1-866-531-2600 (Canada-wide toll-free, focusing on Ontario services)
  • Website: connexontario.ca
  • Services: 24/7 information and referral for mental health, addictions, and problem gambling support.
  • Languages: English; access to interpretation for many other languages.
• Quebec - Gambling: Help and Referral (Jeu: aide et référence)
  • Phone: 1-800-461-0140
  • Website: jeu-aidereference.qc.ca
  • Services: 24/7 helpline for people affected by gambling in Quebec.
  • Languages: French and English.
• Responsible Gambling Council (RGC) - Canada
  • Website: responsiblegambling.org
  • Services: Information, self-help materials, and links to local services across Canadian provinces.
• Health and addictions services in your province
  • Most provinces and territories provide problem-gambling support through health authorities, community organizations, or provincial responsible gambling portals. Contact local health services or dial provincial health information lines (such as 811 where available) for guidance.

Confidentiality: These services are typically confidential and often anonymous. They are independent of Leovegas and will not share information with the operator except where you explicitly consent or where required by applicable law.

International Support Organizations

Self-Exclusion Schemes by Country (Illustrative)

In addition to operator-based self-exclusion such as the tools offered by Leovegas, some jurisdictions operate centralized exclusion registers. While these specific schemes apply to their own countries, they are provided as examples of extended protection options that may have equivalents in your jurisdiction:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • A free service that lets players in the UK self-exclude from all online gambling companies licensed in Great Britain.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Refer to the Spanish Directorate General for the Regulation of Gambling (DGOJ) for current information.
  • Allows individuals to register for a nationwide ban on access to licensed gambling operators in Spain.

Canada note: Some Canadian provinces provide their own voluntary self-exclusion programs for land-based casinos and, in some cases, online gaming sites licensed within the province. Check your provincial gaming authority's official website for information on province-wide exclusion schemes that may complement your Leovegas self-exclusion.

Blocking and Filtering Software

Technical blocking tools can be an additional layer of protection, especially if you use multiple devices or sites. These tools are provided by third parties, not by Leovegas or leovegasbet-ca.com, and may be subject to their own terms, fees, and device compatibility.

• Gamban - software designed to block access to gambling websites and apps on supported devices. Website: gamban.com.
• BetBlocker - a free blocking tool that lets you restrict access to thousands of gambling websites. Website: betblocker.org.

Using blocking software does not replace self-exclusion or professional support but can significantly reduce exposure and temptation.

Support for Family and Friends

Problem gambling often affects more than the person who gambles. Many of the organizations listed above provide specific services for family members, partners, and friends, including separate helplines, support groups, and educational materials. These services are confidential and can help you cope with the emotional, financial, and practical consequences of someone else's gambling behavior.

Confidentiality and Professional Help: All reputable support organizations prioritize confidentiality and will only share information in accordance with their privacy policies and applicable laws (for example, where there is a serious risk of harm). If you are in immediate danger or experiencing a crisis, contact local emergency services or crisis hotlines before reaching out to gambling-specific services.

Help for Family

If you are worried that someone close to you may have a gambling problem, you are not alone and support is available for you as well. It is important to protect your own emotional and financial well-being while encouraging, but not forcing, your loved one to seek help.

How to Talk to Someone About Their Gambling

• Choose an appropriate time and place: Speak when the person is sober, calm, and not currently gambling or under acute stress. A private and non-confrontational environment is best.
• Use "I" statements: Focus on how their behavior affects you, using phrases such as "I feel worried when..." rather than accusations like "You always...".
• Stay calm and non-judgmental: Problem gambling is often linked to stress, mental health, and other factors. Criticism, threats, or shaming may increase secrecy and resistance.
• Share specific observations: Refer to concrete examples (missed bills, changes in mood, unexplained absences) rather than generalities.
• Encourage, do not control: Offer information about support options, such as helplines and counselling, and suggest that they consider using the limits or self-exclusion options at Leovegas, but recognize that the decision must ultimately be theirs.

Family Support Groups and Resources

• Gam-Anon - a fellowship for family and friends of problem gamblers.
  • Website: gam-anon.org
  • Offers meetings, online resources, and literature for relatives and friends.
• Gamblers Anonymous forums and chats
  • Website: gamblersanonymous.org
  • Includes information about meetings and may include online communities where families can share experiences.
• Responsible Gambling Council / local organizations
  • Canadian resources such as the Responsible Gambling Council (responsiblegambling.org) and provincial health services often provide specific materials and referral options for family members.

Recommended Next Steps for Family Members

• Seek professional advice: Consider speaking to a licensed psychotherapist, counsellor, or addictions specialist experienced in gambling-related issues. They can help you understand the condition and plan your response.
• Call a helpline: Use the Canadian and provincial contacts listed in the Support Resources section (for example, ConnexOntario) to obtain guidance and referrals in your province.
• Protect your finances:
  • Review joint bank accounts, credit cards, and shared assets.
  • Consider setting financial boundaries or seeking independent financial advice.
• Look after your own well-being: Engage in activities that support your mental and physical health. Supporting someone with an addiction can be emotionally draining; professional and peer support can help you cope.

Leovegas cannot provide family counselling, but strongly encourages family members to use independent professional resources and, where appropriate, to support the player in making use of the available responsible gaming tools, including limits and self-exclusion.

Operator's Commitment

Leovegas, operated through leovegasbet-ca.com, is committed to complying with all applicable responsible gambling requirements under the Malta Gaming Authority (MGA) framework for the rest of Canada and the Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario (iGO) framework for Ontario players. This commitment includes proactive measures to identify risky behavior and provide appropriate support.

Internal Risk Checks and Behaviour Monitoring

• Behavioral analysis: The operator uses internal systems to review gameplay and transaction data for indicators of potential gambling-related harm, such as:
  • Significant or rapid increases in deposit amounts or frequency.
  • Repeated failed deposit attempts or use of multiple payment methods.
  • Extended or unusually frequent play sessions without breaks.
  • Patterns suggesting chasing of losses or escalating stakes.
• Automated alerts and flags: When pre-defined risk thresholds or patterns are detected, the system may generate internal alerts prompting further review by the responsible gaming team, in line with regulatory expectations.
• In-game messages and on-site warnings: Where appropriate, the platform may display messages encouraging players to review their behavior, set or adjust limits, take breaks, or consider self-exclusion.

When Support May Contact You

In accordance with applicable laws, regulations, and privacy rules, Leovegas may initiate contact with a player if internal checks suggest that the player may be at risk of gambling-related harm. This may occur, for example, when:

• There are repeated or extreme deposit increases within a short period.
• Long and frequent sessions are observed without proportionate breaks.
• Customer support interactions or communications indicate distress, financial hardship, or difficulty controlling gambling.

In such cases:

• Mode of contact: The responsible gaming or customer support team may contact you via email (for example, using your registered email address) or through on-site notifications. Any contact will be made in a respectful, non-judgmental manner.
• Purpose of contact: The aim is to:
  • Inform you of the availability of responsible gaming tools (limits, Time-Out, self-exclusion).
  • Encourage you to review your gambling behavior.
  • Provide information about independent support services.
• Protective actions: In line with regulatory and licensing requirements, and where justified by risk indicators, the operator may:
  • Apply or adjust certain responsible gaming tools on your account (for example, setting or lowering limits), or
  • Temporarily suspend or permanently restrict access to the account, particularly where there is evidence of serious harm or regulatory obligation to do so.

All such measures are taken with the objective of protecting players and complying with regulatory obligations imposed by the MGA for players outside Ontario and by AGCO/iGO for Ontario players. Leovegas will handle all personal data involved in these processes in accordance with its Privacy Policy, accessible via the official terms and privacy links provided on leovegasbet-ca.com.

Updates

Responsible gambling standards, legal requirements, and best practices evolve over time. Leovegas therefore reviews and updates this Responsible Gaming page periodically to reflect:

• Changes in Canadian federal or provincial regulations, including rules issued by AGCO and iGaming Ontario for the Ontario market.
• Updates to the Malta Gaming Authority (MGA) framework affecting the rest of Canada.
• Improvements to internal tools and procedures, including new limit options, self-exclusion mechanisms, or risk assessment processes.
• Changes to contact details or availability of external support organizations.

How you will be informed of changes:

• By updates on this page, accessible via leovegasbet-ca.com.
• By on-site banners, pop-up notices, or account messages drawing your attention to significant changes.
• By email to your registered email address where required or appropriate, especially if changes materially affect your rights or the operation of responsible gaming tools.

You are encouraged to review this page and the general terms and conditions regularly so that you remain informed about current protections and obligations.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using the available tools, or wish to provide feedback on how Leovegas can improve its player protection measures, you can contact us using the details below.

Responsible Gaming Contact Details

• Email: [email protected]
  • Please indicate "Responsible Gaming" in the subject line for faster routing to the appropriate team.
  • Intended uses include: assistance with limits and self-exclusion, questions about responsible gaming tools, and concerns about your own or someone else's gambling on the platform.
• Live Chat:
  • 24/7 customer support live chat is accessible through the Leovegas interface on leovegasbet-ca.com.
  • You may request to speak specifically about responsible gaming; where appropriate, your query may be escalated to a specialist team.

At the time of drafting, no dedicated telephone number has been specified for the responsible gaming department. Where such a number becomes available, it will be published on this page and/or within the help section of the site.

Feedback and Self-Control Form

Leovegas encourages players to reflect on their gambling behavior and to request help as early as possible. A feedback and self-control request form may be provided within the "Responsible Gaming" or "Help" sections of leovegasbet-ca.com. Through such a form, you may:

• Request assistance setting or adjusting deposit, loss, or time limits.
• Request information about Time-Out or self-exclusion.
• Report concerns about potential gambling problems affecting you or your account.
• Suggest improvements to the responsible gaming tools and information provided.

If an online form is not available or if you prefer written communication, you can submit the same type of requests by emailing [email protected]. All responsible gaming-related requests will be handled as promptly as reasonably possible, in accordance with applicable Canadian and international regulatory obligations, and with strict respect for your privacy and data protection rights.