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Terms & Conditions

These Terms govern your relationship with the operator of the Leovegas online gambling services provided through the website leovegasbet-ca.com (the "Website"). By accessing, registering for, or using any services on the Website you agree to be bound by these Terms as amended from time to time. If you do not agree, you must not use the Website. These Terms are effective as of 1 January 2026 and apply to all real-money and bonus play offered to players located in Canada, subject to jurisdiction-specific provisions set out below.

1. Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below, unless the context requires otherwise:

  • "Operator" means, as applicable:
    • Rest of Canada (excluding Ontario): LeoVegas Gaming plc, a company licensed and regulated by the Malta Gaming Authority ("MGA") under licence number MGA/CRP/237/2013, with registered address at Level 7, The Plaza Business Centre, Bisazza Street, Sliema SLM1640, Malta.
    • Ontario: the LeoVegas group entity duly registered and licensed by the Alcohol and Gaming Commission of Ontario ("AGCO") under licence number OPIG1233813, operating in conjunction with iGaming Ontario ("iGO"). Where the precise Ontario legal entity name is not stated here, it will be identified in the Ontario-specific terms and on the AGCO/iGO registries.
  • "Leovegas" means the Canadian-facing online gambling service of the LeoVegas brand, operated exclusively through leovegasbet-ca.com for players located in Canada.
  • "Website" means the domain leovegasbet-ca.com and all related subdomains, applications, mobile versions, and digital interfaces controlled by the Operator and used to provide gambling services to players in Canada.
  • "User" or "Player" means any natural person who creates or attempts to create an account on the Website, places a Bet, participates in games, or otherwise uses any service made available by the Operator.
  • "Account" means the personal, single-player account registered by a User on the Website and maintained by the Operator for the purpose of enabling that User to participate in gambling activities and manage funds.
  • "Bet" or "Wager" means any sum of money or monetary-equivalent stake placed by a Player on an outcome in any casino game, slot, live casino game, or other gambling product available on the Website.
  • "Game(s)" means any online casino games, slots, table games, live dealer games, and other forms of real-money gambling content offered on the Website from time to time.
  • "Bonus" means any promotional value granted by the Operator to a Player, including but not limited to bonus money, free spins, free bets, cashback, or other promotional incentives, subject to specific terms and wagering requirements.
  • "Bonus Funds" means amounts credited to a Player's Account that are not withdrawable until all applicable wagering or other conditions have been satisfied.
  • "Real Money Balance" or "Cash Balance" means withdrawable funds in a Player's Account, consisting of deposits and winnings derived from wagers using such deposits, subject to any applicable verification and legal requirements.
  • "Self-Exclusion" means a voluntary or, where applicable, regulatory-mandated measure by which a Player restricts access to gambling services for a defined or indefinite period through tools offered on the Website, via LeoSafePlay, or under provincial self-exclusion programs.
  • "KYC" (Know Your Customer) means the identity verification procedures (including age, residence, and source-of-funds checks) required by the Operator and by applicable laws and regulations in Malta, Ontario, and the rest of Canada.
  • "Applicable Law" means all laws, regulations, directives, licenses, and regulatory guidelines applicable to the provision of gambling services to the Player, including but not limited to those of Malta, Ontario, other Canadian provinces and territories, and any binding federal Canadian law relevant to online gambling and consumer protection.
  • "AGCO" means the Alcohol and Gaming Commission of Ontario.
  • "iGO" means iGaming Ontario, the Ontario government agency that conducts and manages internet gaming in the province.
  • "MGA" means the Malta Gaming Authority.
  • "ADR" means Alternative Dispute Resolution, specifically the independent dispute resolution provided by eCOGRA for disputes arising under the MGA licence.

2. Account Registration

2.1 Eligibility and Age Requirements

  • Minimum age: To register and use an Account on Leovegas through leovegasbet-ca.com, you must:
    • be at least 19 years of age if you are located in Ontario, British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Saskatchewan, or Yukon;
    • be at least 18 years of age if you are located in Alberta, Manitoba, or Quebec; and
    • in all cases, be of the legal gambling age in your province or territory of residence, whichever is higher.
  • Residency and location:
    • You may only register and play if you are physically located in Canada in a province/territory where participation in the services offered on the Website is lawful.
    • Ontario players are served solely under the regulated Ontario framework and must meet geolocation checks required by AGCO/iGO.
  • Prohibited persons: You are not permitted to register or use an Account if:
    • you are self-excluded or otherwise prohibited from gambling under any applicable self-exclusion or regulatory program;
    • you are an employee, contractor, or agent of the Operator or related company that is restricted from playing under internal policies;
    • applicable law in your location prohibits the use of the Website.

2.2 Account Creation Process

  1. Registration: To open an Account you must complete the online registration form on leovegasbet-ca.com, providing at a minimum:
    • full legal name;
    • date of birth and confirmation of legal gambling age;
    • residential address in Canada;
    • email address and mobile phone number;
    • a unique username and secure password.
  2. Email/phone verification: The Operator may require you to:
    • verify your email address by clicking an activation link; and/or
    • verify your mobile phone via SMS code or similar method,
      • before enabling deposits, bonuses, or play.
    • KYC documentation: At registration or at any time thereafter the Operator may request:
      • government-issued photo ID (e.g., passport, driver's licence);
      • proof of address (e.g., utility bill, bank statement);
      • proof of payment method ownership; and
      • source-of-funds/source-of-wealth information, if required by law or internal risk policies.
    • Single Account rule: Each Player may only hold one (1) Account per jurisdiction on Leovegas. Creating multiple Accounts, including across Ontario and Rest of Canada to circumvent limitations or Bonuses, is prohibited and may result in closure of all related Accounts and forfeiture of Bonuses and/or winnings.

2.3 User Obligations

  • Accuracy of information: You must ensure that all information supplied during registration and throughout your use of the Website is true, complete, and up to date. You must promptly update your details via your Account settings or by contacting support at [email protected].
  • Password and Account security:
    • You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account.
    • You must not share your credentials with any third party or allow any other person (including minors) to access your Account.
    • You must notify the Operator immediately if you suspect unauthorized access or if your credentials are compromised.
  • Verification cooperation: Failure to provide requested KYC documents or information to the Operator's satisfaction may result in:
    • temporary suspension of your Account;
    • restrictions on deposits, wagering, or withdrawals; and/or
    • closure of your Account and, where legally required, confiscation or return of funds in accordance with Applicable Law.
  • Responsible use: You confirm that:
    • you are acting on your own behalf and not for any third party;
    • you are not using funds derived from criminal or unlawful activity; and
    • you will use the Website solely for personal entertainment and not for professional gambling or any commercial purpose.

3. Betting & Gameplay Rules

3.1 General Rules for Placing Bets

  • Stake limits:
    • Each Game may impose minimum and maximum Bet limits as displayed in the Game interface.
    • The Operator may apply additional limits (e.g., session limits, risk limits, responsible gambling limits) at its discretion or as required by law.
  • Bet confirmation:
    • A Bet is considered accepted and valid once it has been processed and confirmed by the Operator's servers and appears in your transaction history or Game log.
    • It is your responsibility to verify that the details of any Bet are correct before confirming.
  • Use of balances:
    • Unless otherwise specified, Real Money Balance is wagered before Bonus Funds.
    • Where a Bet is funded partially from Real Money and partially from Bonus Funds, winnings may be allocated proportionally between the two balances according to the applicable promotion rules.

3.2 Modification, Cancellation and Errors

  • Player-initiated changes:
    • Once a Bet has been accepted by the Operator's system, you cannot ordinarily amend or cancel it.
    • Any "undo" or "cancel" feature shown in a Game interface is subject to the specific Game rules and technical availability at the time.
  • Operator corrections and palpable errors:
    • If a Bet is accepted at odds, configurations, or conditions that are clearly incorrect due to a technical or human error (a "palpable error"), the Operator may:
      • void the Bet and return the stake to your Account; or
      • adjust the outcome to reflect the correct conditions that should reasonably have applied.
    • In the event of a dispute, Game logs, server records, and the certified Random Number Generator ("RNG") results will be decisive.
  • Interrupted games:
    • If your connection is lost or a Game is interrupted after you have placed a Bet, the result will continue to be determined by the Game server.
    • On reconnection, the final outcome will be displayed in your Game history or Account history. If a Game round cannot be completed due to a malfunction, the round will be void and any stake will be refunded to your Account in accordance with the Game provider's rules.

3.3 Conduct in Live Casino and Chats

  • Prohibited behaviour: In live casino tables, chats, and any interactive features you must:
    • not use offensive, abusive, hateful, racist, sexist, sexually explicit, or otherwise inappropriate language or content;
    • not harass, threaten, or otherwise harm other players, dealers, or staff;
    • not promote or advertise any third-party services, products, or websites.
  • Fraud, collusion, and unfair play:
    • You must not:
      • engage in collusion with other players or third parties;
      • use any automated tools, bots, scripts, or external assistance to gain an unfair advantage;
      • exploit software bugs, errors, or loopholes in Games or the Website; or
      • engage in chip-dumping, soft play, or any form of cheating.
    • The Operator may void Bets, withhold or cancel winnings, and close Accounts where evidence or strong suspicion of fraud, collusion, or abuse exists, subject to Applicable Law and regulatory reporting obligations.
  • Compliance with Game rules: Each Game has specific rules, paytables, and instructions provided by the Operator or the third-party provider. By participating, you agree to be bound by those rules in addition to these Terms.

4. Payments & Withdrawals

4.1 Deposit Methods and Limits

  • Available methods: Subject to your location and regulatory requirements, you may fund your Account using one or more of the following methods:
    • debit or credit cards (where permitted by law and card scheme rules);
    • interac or other bank transfer solutions;
    • approved e-wallets and prepaid solutions; and
    • selected alternative methods as displayed in the cashier section.
    The availability of specific methods may differ between Ontario and the Rest of Canada and may change over time for regulatory or operational reasons.
  • Crypto-assets: Where permitted by Applicable Law and explicitly offered in the cashier, the Operator may accept deposits via certain crypto-asset payment intermediaries. Any such facility will be subject to additional terms and enhanced KYC/AML checks. Unless explicitly stated in the cashier, crypto-assets are not accepted.
  • Ownership of payment methods: You may only deposit using payment instruments registered in your own name. The Operator may request proof of ownership and may void transactions or winnings if third-party methods are used without authorization.
  • Deposit limits: Minimum and maximum deposit amounts per transaction or per period are specified in the cashier and may vary by method, jurisdiction, and Player-specific risk assessment. You may also set lower personal limits through responsible gambling tools.

4.2 Withdrawals

  • General conditions:
    • You may request withdrawals from your Real Money Balance, subject to successful completion of KYC checks, technical processing, and compliance with these Terms.
    • The Operator reserves the right to pay withdrawals, where possible, back to the same method(s) used for deposit, in line with anti-money laundering obligations.
  • Processing times:
    • The Operator endeavours to review and process withdrawal requests promptly. Internal processing times may vary based on risk checks and documentation requirements.
    • After approval, additional time may be required for your financial institution or payment provider to complete the transfer. Indicative timelines are displayed in the cashier but are not guaranteed.
  • Withdrawal limits and fees:
    • Minimum and maximum withdrawal amounts per transaction or period may apply and are displayed in the cashier.
    • The Operator may charge reasonable fees for withdrawals in specific circumstances (for example, currency conversion costs or repeated small withdrawals), where permitted by law and clearly disclosed before you confirm the transaction.
  • Verification prior to payout: Before approving a withdrawal, the Operator may:
    • request or re-request identity, address, and payment method documents;
    • require confirmation of source-of-funds or source-of-wealth; and
    • conduct enhanced due diligence as required by AML/CTF regulations in Malta, Ontario, and applicable Canadian jurisdictions.
      • Failure to cooperate may lead to delay, suspension, or rejection of withdrawal requests, consistent with Applicable Law.

    4.3 Refunds, Chargebacks and Reversals

    • Refund policy:
      • Deposits are generally not refundable once used to place Bets.
      • In exceptional circumstances (e.g., demonstrable technical malfunction, duplicate deposits, or evident error), the Operator may, at its discretion and subject to regulatory approval where necessary, refund certain deposits or Bets.
    • Chargebacks:
      • If you initiate a chargeback or payment dispute, the Operator may:
        • immediately suspend or close your Account;
        • withhold any winnings or balances to offset the disputed amount and any associated costs; and
        • report the matter to relevant financial institutions, regulators, and fraud databases.
    • Bonus-related refunds: Where Bets funded by Bonus Funds are voided or refunded due to technical issues or Game malfunction, the Operator may restore the relevant Bonus Funds to your Account or treat the Bonus as not yet used, subject to the applicable promotion terms and regulatory requirements.

    5. Bonus Terms

    5.1 Bonus Activation and Eligibility

    • Offer-specific terms:
      • Each Bonus or promotion is subject to specific terms and conditions (the "Bonus Terms") presented at the time of the offer on leovegasbet-ca.com.
      • By claiming or accepting a Bonus, you agree to both these general Terms and the relevant Bonus Terms. In case of conflict, the Bonus Terms will generally prevail for that particular promotion, subject to Applicable Law.
    • Activation requirements: Bonuses may require:
      • a minimum qualifying deposit;
      • entry of a bonus code; and/or
      • manual opt-in from the "Promotions" or "My Offers" section of your Account.
        • Failure to complete the required activation steps within the stated timeframe may result in the Bonus expiring.
      • Jurisdictional differences: Some Bonuses may be restricted to either Ontario or Rest-of-Canada players, to specific provinces, or to specific payment methods, in compliance with regional marketing and bonus regulations. Any such restriction will be disclosed in the relevant Bonus Terms.

      5.2 Wagering Requirements and Timeframes

      • Wagering requirements:
        • Most Bonuses are subject to wagering requirements, meaning you must wager a specified multiple of the Bonus amount and/or deposit amount before Bonus Funds and associated winnings can be converted to Real Money and withdrawn.
        • The exact wagering multiple, qualifying Games, and contribution percentages will be defined in the Bonus Terms.
      • Game contribution:
        • Different Game types may contribute different percentages towards the wagering requirement (for example: 100% for most slots, lower or 0% for certain table and live casino Games).
        • Some Games may be entirely excluded from Bonus play. The applicable contribution table or list of excluded Games will be provided in the Bonus Terms and may be updated from time to time.
      • Time limits:
        • Bonuses and any associated wagering requirements must typically be completed within a specified period (for example, 7 - 30 days) from the time of activation, or the Bonus and any unconverted winnings may be forfeited.
        • Time limits will be clearly stated in the Bonus Terms and, where appropriate, in your Account's "My Offers" section.

      5.3 Prohibited Actions and Bonus Abuse

      • Prohibited play: When using Bonus Funds, you must not:
        • place Bets that exceed the maximum Bet per spin/round stated in the Bonus Terms;
        • use strategies that artificially extend gameplay or reduce risk solely for the purpose of clearing wagering requirements (e.g., low-risk betting on roulette covering most outcomes);
        • place zero- or low-margin Bets, or hedge Bets across multiple Accounts or sites, with the primary aim of securing guaranteed profits from Bonuses.
      • Bonus abuse and multiple Accounts:
        • The Operator reserves the right to withhold or cancel Bonuses and/or winnings, and to close Accounts where it reasonably believes that:
          • multiple Accounts have been created to claim repeated welcome offers or other Bonuses;
          • Bonuses have been claimed in violation of jurisdictional restrictions or self-exclusion measures; or
          • there is evidence of collusion, fraudulent activity, or systematic exploitation of promotions.
        • Any such actions will be taken in accordance with Applicable Law and, where required, may be reported to regulators.
      • Combining promotions:
        • Unless explicitly permitted in the Bonus Terms, Bonuses cannot be combined or stacked. Only one active Bonus may typically be in play at the same time for a given product or segment.
        • Certain offers may exclude you from simultaneously participating in other promotions, loyalty rewards, or cashback schemes.

      6. Limitation of Liability

      6.1 Operator's Obligations

      • Fairness and integrity:
        • The Operator shall use reasonable efforts to ensure that:
          • all Games offered on Leovegas via leovegasbet-ca.com operate fairly and in accordance with their published rules;
          • Random Number Generators and Game outcomes are certified and tested by recognized independent testing laboratories where required by MGA, AGCO/iGO, and other applicable regulators; and
          • Game results and transaction records are stored securely and remain auditable.
      • Information accuracy:
        • The Operator endeavours to ensure that information on the Website, including odds, rules, and promotional details, is accurate. However, occasional errors or omissions may occur, and the Operator reserves the right to correct such errors in accordance with these Terms.

      6.2 Exclusions of Liability

      • Technical failures and interruptions:
        • The Operator is not liable for:
          • any loss or damage arising from your use of, or inability to use, the Website due to technical failures, system errors, maintenance, interruptions, delays, or network issues beyond the Operator's reasonable control; or
          • any loss of data, Bets, or winnings resulting from hardware, software, or network malfunctions on your device or with your internet service provider.
      • Third-party content and services: The Website may contain links to third-party websites (including regulators, responsible gambling organizations, or payment providers). The Operator does not control and is not responsible for the content, policies, or services of such third parties.
      • Indirect and consequential damages: To the fullest extent permitted by Applicable Law, the Operator shall not be liable for:
        • any indirect, incidental, special, punitive, or consequential damages;
        • loss of profits, business, revenue, contracts, or anticipated savings; or
        • any loss or damage arising from reliance on information or recommendations obtained through the Website.

      6.3 Limitation and Cap on Liability

      • Maximum compensation: Subject always to mandatory rights you may have under consumer protection laws in Canada and the applicable regulatory framework, the Operator's total aggregate liability to you for any claim arising out of or in connection with:
        • a specific Bet or Game shall not exceed the amount of the stake or Bet placed by you on that Bet or Game; and
        • your Account more generally shall not exceed the lesser of (i) the total amount of deposits made by you in the three (3) months immediately preceding the event giving rise to the claim, and (ii) CAD 10,000, except where a higher amount cannot lawfully be limited.
      • Non-excludable liability: Nothing in these Terms shall:
        • exclude or limit the Operator's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Applicable Law; or
        • deprive you of any non-waivable statutory rights under Canadian consumer protection legislation.

      7. Intellectual Property Rights

      • Ownership of content:
        • All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, trademarks, service marks, trade names, software, audio-visual content, Game designs, and user interface elements, are owned by the Operator, its group companies, or its licensed third-party providers.
        • The "LeoVegas" brand and related marks are used under licence and remain the property of their respective rights holders.
      • Limited personal licence:
        • The Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for personal, non-commercial entertainment purposes and strictly in accordance with these Terms.
        • No other rights are granted, and all rights not expressly granted remain reserved.
      • Prohibited uses: You must not, without the prior written consent of the Operator and/or the relevant rights holder:
        • copy, reproduce, modify, adapt, translate, create derivative works from, distribute, transmit, publicly perform, publicly display, or otherwise exploit any content or software from the Website;
        • reverse engineer, decompile, disassemble, or attempt to derive the source code of any software used in connection with the Website, except where permitted by law;
        • use any automated tools to access, monitor, or copy any part of the Website or its content for any purpose; or
        • remove, obscure, or alter any copyright, trademark, or other proprietary notices.

      8. Privacy & Data Protection

      • Privacy framework:
        • The Operator processes your personal data in accordance with its applicable privacy policies and with relevant data protection laws, including where applicable the EU General Data Protection Regulation (GDPR), Maltese data protection law, Ontario privacy requirements for regulated iGaming, and applicable Canadian federal/provincial privacy legislation.
      • Privacy policies:
        • Detailed information about how your data is collected, used, stored, shared, and protected is provided in the privacy policy available at:
        • By using the Website, you acknowledge that you have read and understood the applicable privacy policy and consent to the processing of your data as described therein, to the extent such consent is legally required.
      • Responsible gambling data: Certain personal data is processed specifically to provide responsible gambling tools, monitoring, and interventions (including via LeoSafePlay) in line with regulatory expectations and the Operator's duty of care.

      9. Changes to Terms

      • Right to amend:
        • The Operator may amend, update, or replace these Terms from time to time to reflect:
          • changes in Applicable Law or regulatory requirements;
          • updates to the services, Games, or functionality offered on the Website; or
          • reasonable adjustments to commercial or operational practices.
      • Notification procedure:
        • Where changes are material or affect your rights or obligations, the Operator will use reasonable efforts to notify you in advance through one or more of the following methods:
          • email to the address registered in your Account;
          • on-site messages, pop-ups, or notification banners on the Website; or
          • prominent notices on the relevant terms page of leovegasbet-ca.com.
        • Updated Terms will indicate the "Effective Date" at the top of the document. Continued use of the Website after the Effective Date will constitute your acceptance of the revised Terms.
      • Your right to discontinue use: If you do not agree with any updated Terms:
        • you must immediately stop using the Website and, if you hold an Account, you should contact customer support to arrange withdrawal of your eligible Real Money Balance (subject to verification and these Terms); and
        • your continued use of the Website after changes take effect will be deemed acceptance of the updated Terms, to the extent allowed by Applicable Law.

      10. Termination & Suspension

      10.1 Player-Initiated Closure

      • Voluntary closure: You may at any time request closure of your Account by contacting customer support at [email protected] or via the Account settings where such an option is available.
      • Self-exclusion and time-outs:
        • You may also use responsible gambling tools, including self-exclusion and temporary time-outs, via the Website or through LeoSafePlay, and, for Ontario, in line with provincial programs and AGCO/iGO rules.
        • During a self-exclusion period, you must not attempt to open new Accounts or otherwise circumvent the exclusion. The Operator may take reasonable measures to enforce such restrictions.

      10.2 Operator-Initiated Suspension or Closure

      • Grounds for suspension/closure: The Operator may suspend or close your Account, restrict use of services, or withhold funds in whole or in part where it has reasonable grounds to believe that:
        • you have breached these Terms or any Game or Bonus rules;
        • you have provided false, misleading, or incomplete information;
        • you are underage or otherwise ineligible under Applicable Law;
        • you have engaged in fraud, money laundering, terrorist financing, collusion, cheating, bonus abuse, or other prohibited conduct;
        • you have initiated a chargeback or payment dispute without valid cause; or
        • such action is required by law, by an order of a regulator, or by a court of competent jurisdiction.
      • Procedure and notification:
        • Where legally permitted, the Operator will inform you of the reason for suspension or closure and may request additional information or documentation.
        • Certain regulatory or law-enforcement investigations may prevent the Operator from disclosing specific details during an ongoing inquiry.
      • Refunding of funds:
        • Upon closure of your Account, any remaining Real Money Balance (after deduction of any fees, chargebacks, or sums properly owed to the Operator) will ordinarily be returned to you via a method determined by the Operator, subject to:
          • successful completion of KYC and AML checks; and
          • any legal, regulatory, or court-ordered restrictions on such payments.
        • Bonus Funds and any winnings derived from them that have not yet satisfied the relevant wagering or other conditions may be forfeited at closure, except where Applicable Law requires otherwise.

      11. Governing Law & Jurisdiction

      • Rest of Canada (excluding Ontario):
        • For Players outside Ontario but within Canada, these Terms and any dispute arising out of or in connection with your use of the Website shall, subject to mandatory consumer protection laws of your province or territory, be governed by the laws of Malta.
        • Any such disputes shall be subject to the non-exclusive jurisdiction of the courts of Malta, without prejudice to any mandatory local rights you may have under Canadian law.
      • Ontario:
        • For Players located in Ontario, these Terms and any dispute in relation to Ontario-regulated play are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
        • Disputes shall be subject to the jurisdiction and oversight mechanisms provided under the AGCO/iGO regulatory framework and the competent courts in Ontario, without prejudice to any arbitration or dispute resolution mechanisms mandated by Ontario law or the Ontario-specific terms.
      • ADR for MGA-licensed operations (Rest of Canada):
        • If you are a Player covered by the MGA licence and your complaint has not been resolved through the Operator's internal complaints process, you may escalate the matter to the MGA-approved ADR service provider, eCOGRA, by submitting a dispute form at:
        • The ADR process is free of charge for Players and is conducted in accordance with MGA requirements. Use of ADR does not affect any statutory right you may have to take legal action.
      • Regulatory oversight:
        • The validity of the MGA licence can be verified at: https://authorisations.mga.org.mt.
        • Information about Ontario's regulatory framework is available at:

      12. Contact Information

      • Customer support:
        • Email: [email protected]
        • Live chat: 24/7 support live chat accessible via the Leovegas interface on leovegasbet-ca.com (where available).
        • Typical email response time: approximately 36 hours (indicative, may vary).
      • Registered and legal address (MGA entity - Rest of Canada):
        • LeoVegas Gaming plc
          Level 7, The Plaza Business Centre
          Bisazza Street
          Sliema SLM1640
          Malta
      • Regulatory and responsible gambling resources: